Frequently Asked Questions


What does RoHS mean?

Tuesday, April 27th, 2010

“RoHS” is an acronym that stands for “Restriction of Hazardous Substances.”

The European Union issued the RoHS Directive (Directive 2002/95/EC) to restrict the use of certain hazardous substances in electrical and electronic equipment. These restricted substances are lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBB), and polybrominated diphenyl ether (PBDE).  From July 1, 2006 all homogenous materials making up new electrical products put on the market in Europe should not contain any of the above-mentioned substances above the restricted limits. In other words the limit applies to each individual component/part that makes up the final product. The restricted limit for lead, mercury, hexavalent chromium, polybrominated biphenyls (PBB), and polybrominated diphenyl ether (PBDE) is 0.1% or 1,000 ppm.   The restricted limit for cadmium is 0.01% or 100 ppm.

PiSAT is committed to producing products that are safe for its customers and for the environment. Therefore, the company voluntarily chooses to produce products with the above-mentioned substances below the restricted limits.

If you would like to learn more about the RoHS directive go to www.rohs.gov.uk

Refunds and Returns

Monday, October 12th, 2009

If you are not satisfied with your purchase, you may return most items sold by PiSAT Solar within 30 days of delivery for a full refund. We’ll also pay the return shipping costs. Items should be returned in their original product packaging.  Just contact support@pisatsolar.com to begin the process.  All of our products have a 1 year limited warranty.  Click here for warranty details.

Frequently Asked Questions

Thursday, May 15th, 2008

How long will the K-light last on a single charge?
For every hour of charge, the K-Light will provide on average two hours of light runtime on the low (half-light) setting and one hour on the high (full-light) setting. A full day’s charge (10 hours) should provide up to 20 hours of light runtime.

What happens if the K-Light or the solar panel gets wet?
Both the K-Light and the solar panel are designed to be water resistant, and can withstand rain, snow and other elements.

Can I charge the K-Light indoors?
Yes, the K-Light can be charged indoors with the panel near a well-lit window. However, outdoor exposure to direct, natural sunlight will provide the best charge. While florescent lighting may provide a slight, ancillary charge to the K-Light, it is not an efficient or reliable means of charging, and is not recommended.

Will the K-Light charge on a cloudy day?
Yes, the K-Light will charge in most weather conditions (snow, clouds, drizzle, etc.), but will charge best in full, direct sunlight.

Is there another alternative to charging or powering the K-Light, such as an AC adapter or commercial-brand alkaline batteries?
Yes, an AC adapter is commercially available.  Check back periodically to hear the latest news on other K-Light accessories.

Once the K-Light is fully charged, how long will it hold its charge when stored before I must charge it again?
With a full charge, the K-Light can be stored for approximately eight months. If stored beyond this timeframe, we recommend you recharge the K-Light prior to use, or to ensure it is ready as an emergency power source.

How long will the K-Light last?
The LEDs, used in place of bulbs, have a lifespan of  100,000 hours of light. The K-Light’s durable plastic exterior is designed to withstand a lifetime of use. The nickel metal hydride battery can be charged approximately 3,000 times, and, if used fully every day, the K-Light has a lifespan of approximately 10 years. For use as a recreational and/or emergency light source, the K-Light is essentially a lifetime light.

How does the K-Light save me money?
While both flashlights and propane lanterns may cost less initially, they both require expensive replacement batteries or fuel. After the K-Light’s one-time purchase price, it needs only free, readily available energy—direct sunlight.

How is the K-Light better for the environment?
The K-Light is powered from a “green source” of energy—natural light. And unlike conventional flashlights or gas-fueled lanterns, there is no need to use pollution-causing fuels (such as kerosene or propane) or disposable batteries.

How does PiSAT Solar’s Light for Africa program work? Can I just donate to the Koinonia Foundation instead of purchasing a K-Light?
With the purchase of each K-Light lantern, PiSAT Solar donates a portion of the proceeds to the Koinonia Foundation, which administers the Light for Africa program. To donate directly to the Koinonia Foundation, or to learn more about the foundation’s charitable commitments and initiatives, please visit www.kfaid.com

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